Return Refund Policy

Last updated: June 2026

We want you to love your Kalv Jewels piece. If something isn’t right, here’s how returns, exchanges, and refunds work.

Return window

You may request a return within 30 days of delivery. To be eligible, the item must be:

• unworn, unaltered, and undamaged, in its original condition;
• returned in the original packaging with the box, pouch, and any tags; and
• accompanied by the certificate of authenticity / grading report (for diamond and gemstone pieces) and the order reference.

Items that cannot be returned

For hygiene, safety, and because they are made specifically for you, the following are final sale and not eligible for return or refund (unless they arrive damaged or faulty):

• custom, made-to-order, and personalised pieces (including engraving and bespoke designs);
• resized or otherwise altered items;
• earrings, for hygiene reasons; and
• items marked final sale or bought on clearance.

How to start a return

Email contact@kalvjewels.com or message us on WhatsApp (+91 90239 28494) with your order number and the reason for return. We’ll confirm eligibility and share return instructions. Please do not ship anything back before we confirm.

Return shipping

For your protection, return shipments must be sent fully insured and trackable (jewellery is valuable and uninsured loss in transit cannot be refunded). Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility, except where the item is damaged, defective, or incorrect — in which case we cover it.

Inspection & refunds

Once we receive and inspect the returned item:

• approved refunds are issued to your original payment method within 5–7 business days (your bank may take additional time to post it);
• a store credit / exchange can be arranged instead if you prefer; and
• if a return doesn’t meet the conditions above, we’ll contact you and return the item to you.

Exchanges & resizing

We’re happy to help with exchanges or ring resizing where possible — message us and we’ll guide you. Some resizes may carry a small charge depending on the design and metal.

Damaged, defective, or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us within 72 hours of delivery with photos. We’ll arrange a replacement, repair, or full refund at no cost to you.

Order cancellations

You can cancel an order any time before it has been dispatched for a full refund. Once a made-to-order or custom piece has gone into production, it may no longer be cancellable.

Contact

Email contact@kalvjewels.com · Phone/WhatsApp +91 90239 28494. Our team replies within one business day.